Child Benefit and Guardian's Allowance: Contacting HMRC

HM Revenue and Customs (HMRC) are the government department who administer child benefit and guardian’s allowance.

Child Benefit

On-line service

Claimants can email the child benefit office via the GOV.UK website by using HMRC’s special online forms. There are different forms depending on certain circumstances and it is best to use their on-line email service in order to navigate to the appropriate form. You can find their on-line email service by following the links below:

HMRC are developing an on-line service called the Personal Tax Account for all individuals to be able to transact with them digitally. The personal tax account covers a variety of services provided right across HMRC lines of business, covering income tax, tax payments, self-assessment returns, tax credits and it also includes the some child benefit on-line services.

Claimants notify HMRC about changes of circumstances for child benefit online via the Personal Tax Account on GOV.UK.

To use this service, child benefit claimants need to register with the Government Gateway service. Claimants can use their existing account if they already use Government Gateway for self-assessment, others will need to set up a Government Gateway account. Each time a person uses their Government Gateway account, they will need to have a mobile phone or landline telephone nearby to receive a unique 6-digit code which will be sent automatically to them as they ‘log-in’. The service is accessed via GOV.UK.

Webchat

This service is available via the GOV.UK website. It offers people the chance to chat to an HMRC adviser via the website, either on general matters or specific to a child benefit award.

Webchat is generally available, although not 24 hours a day and is reliant on HMRC advisers being available.

Phone

NB - authorised intermediaries can also contact the child benefit office using an intermediaries helpline. Please note however that HMRC will not be able to help you on the intermediaries helpline if you are calling about your own claim for benefit.

By post

Letters can be sent to:

HMRC Child Benefit Office
PO Box 1
Newcastle Upon Tyne
NE88 1AA

Guardian’s Allowance

On-line

You can email the guardian’s allowance unit via the GOV.UK website by using HMRC’s special online forms. There are different forms depending on certain circumstances and it is best to use their on-line email service in order to navigate to the appropriate form. You can find their on-line email service by following the links below:

Phone

By post

Letters can be sent to:

HMRC Guardian’s Allowance Unit
PO Box 1
Newcastle Upon Tyne
NE88 1AA

Updated 25 July 2017