Transition to universal credit: DWP Toolkit

DWP have produced a toolkit for partner organisations which consists of a number of leaflets and guides on specific parts of the system. At present they are aimed at partners in the pathfinder locations.

Organisations Toolkit - links

DWP Welfare reform communications toolkit

Universal Credit: an introduction – a guide to help organisations prepare future claimants for the changes that Universal Credit brings

Claiming Universal Credit – the claim process for claimants in Pathfinder areas

Universal Credit claim journey – the claim journey that the first Universal Credit claimants in Pathfinder areas are going through

Universal Credit Illustrations

James checks his eligibility to claim Universal Credit in the Pathfinder

James claims Universal Credit

James is better off for every hour he works with Universal Credit

Gary’s story transcript

Bianca’s story transcript

Universal Credit quick guides

Budgeting your Universal Credit – describes how Universal Credit is paid and how to prepare for monthly payments

Claiming Universal Credit online – explains how to claim Universal Credit online and the advantages of doing more online

Universal Credit and your claimant commitment – explains what is expected in return for receiving Universal Credit

Universal Credit and your family – covers the help provided to Universal Credit claimants with children

Universal Credit and your home – describes the support with housing costs that is available through Universal Credit

Universal Credit and carers – this guide is currently being updated, a new version will be available soon

Universal Credit if you have a disability or health condition

Universal Credit and other benefits – covers other benefits that are changing alongside Universal Credit

Universal Credit and work – covers looking for work and what happens when claimants start work or earn more

Universal Credit and improving your skills for work – explains how Universal Credit supports claimants through training and preparing for work

Universal Credit and self-employment – describes the support Universal Credit offers for claimants who run their own business

Universal Credit works for employers and claimants – explains what Universal Credit means for employers

DWP Video

Introduction to Universal Credit video

Frequently asked questions

Universal Credit frequently asked questions

Sample press article

Updated 11 March 2015