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26 February 2025

Child benefit claims and supporting documents

HMRC have sent the following information in relation to the use of supporting documents when people are making child benefit claims:

HMRC are receiving an increased amount of Child Benefit claims where the customer has been advised to contact the post office to verify supporting documents. HMRC are unsure where this advice is originating from.

As a reminder, HMRC's Child Benefit office verify all documents within HMRC and will not accept evidence of verification from third party groups. The only exceptions to this rule are:

All other customers must provide documents for verification in line with the how to make a claim page on GOV.UK