4 October 2016

Concentrix - further update for advisers

We continue to engage with HMRC on the recent Concentrix issues, particularly relating to call handling. It appears that deploying the additional staff provided by HMRC has been effective and we have not received any reports this week of delays on the Concentrix phone line.

HMRC have also confirmed that mandatory reconsiderations that relate to Concentrix cases can be sent to:

Concentrix Mandatory Reconsideration
HMRC - Tax Credit Office
St Marks House
St Mary’s Street
Preston
PR1 4AT

If advisers are still encountering any issues around contacting Concentrix or resolving cases, please do contact us.