3 December 2012
Intermediaries registered with HMRC can send TC689s electronically
HMRC have advised that from 3 December, registered Intermediaries (those with an office ID number (OIN)) can send urgent TC689s electronically instead of using the existing fax route.
The electronic TC689 (known as KANA 689) has been tested and can be found here.
It is intended that this will eventually replace the current fax system for sending urgent TC689s. for the time being, the fax service will run in tandem with the electronic system, with the aim of withdrawing it at a future date.
Registered Intermediaries can complete and submit the TC689 online. The form has been built with mandatory fields so has to be fully completed before it can be submitted, to speed up processing. Authorisation will also be added to relevant Child Benefit records where appropriate.
The form is a replica of the TC689 with the exception of the customer's signature so Intermediaries must retain a copy TC689 that has been signed by the claimant as it may be requested by HMRC as part of their assurance checks. More information can be found on HMRC's website (tax credits / Child Benefit).
If you are not already registered as an intermediary, you can find out how to do this here.