18 July 2017
The Adjudicator’s Office publishes annual report
The Adjudicator's Office have published their 2016 - 2017 Annual Report.
Helen Megarry, the Adjudicator, says “We consulted widely with our team, the Department and external stakeholders to develop our purpose and vision to 2021. This explicitly articulates our role in reviewing individual complaints, supporting effective complaint handling in the Department and learning from complaints. It also focuses on achieving positive outcomes for customers.”
The largest proportion of complaints received by the Adjudicator's Office are about tax credits.
The report is available via the Adjudicator's Office website
- Next entry: HMRC Annual Report and Accounts 2016- 2017
- Previous entry: Universal Credit full service roll-out continues - 12 July 2017