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22 December 2015

Tax credits - Concentrix telephone number for intermediaries

HMRC have advised that Concentrix, the private company used by HMRC to undertake some checks and investigations on tax credit claims, have a dedicated telephone service for intermediaries to use.

The helpline is available Monday-Friday 8am-8pm; Saturday 8am-4pm. Closed on Sundays.

Over the Christmas period, the helpline will close at 4pm on Thursday 24 December, Monday 28 December and Thursday 31 December. The helpline will also be closed on 25 and 26 December and 1 January.