Tax Credits: Extra support service
There are many ways of contacting HMRC which are outlined in the contacting HMRC section of the website.
HMRC do provide special services for those who need additional help – called the extra support service. A full list of all services is published on the GOV.UK website. HMRC have also published a set of principles of support for those who need extra help.
Prior to the coronavirus pandemic, HMRC offered home visits and face-to-face appointments at an agreed centre to those who needed them. However this service was suspended due to the pandemic and as yet has not restarted.
More infomation is available on the GOV.UK website.
Last reviewed/updated 27 April 2022