Tax Credits: Renewals
Each tax credit claim lasts for a maximum of one tax year. A new claim must be made each year, however it is not necessary to fill in a new TC600 claim form each year.
HMRC will normally send a set of papers (normally between April and June each year), and so long as the information requested is given within the time limits requested, the legislation treats the claim as having being made for the new tax year in most cases.
The renewals process set out here will not apply where a tax credit claimant claims Universal Credit in the same tax year. See our section on stopping tax credits for more information.
- An outline of the process
- The renewals process
- The renewal packs
- Auto-renewals - current
- Auto-renewals - historic
- Reply required
- Online renewals
- Provisional payments
- Missing the deadline
- Withdrawing from the system
- Renewals and Universal Credit
For the majority of claimants the process aims to do two things: to reconcile entitlement for the year just gone (the current year) with what has been paid; and to renew the tax credit claim for the coming year.
Although the process is often referred to as the ‘renewals process’, not everyone will want or need to renew their claim. Some people, for example where a joint claim ended in the tax year just ended, will need to finalise the old claim but will not be making a new claim. In this case they are not renewing merely finalising the old claim.
HMRC have information about the process on GOV.UK aimed at claimants.
The claim for the year just ended (current year) was based initially on the claimant’s circumstances for that year, and income for the year before (the previous year). One of the functions of the renewal process is to establish the claimant's income for the current year, and to review any changes of personal circumstances during it, so that their final entitlement for that year can be established.
Having established the claimant's income for the current year, it is used, together with their latest set of personal circumstances, to set the initial award for the coming year.
So we have a three-year rolling programme. The initial claim for 2017/18 was based on circumstances current in 2017/18 and income for 2016/17. The renewal process for 2017/18 compares the actual income of 2017/18 with that for 2016/17 to fix the final entitlement for 2017/18, and uses the income figure for 2017/18 to fix the initial award for 2018/19.
The comparison works like this for finalising 2017/18 claims (concentrating only on income and leaving aside changes in entitlement which are due to changes in circumstances):
- If 2017/18 income is less than 2016/17 income by £2,500 or less, the final award is based on 2016/17 income and there is likely to be no change in finalised award.
- If 2017/18 income is less than 2016/17 income by more than £2,500, the final award will be based on 2017/18 income plus £2,500. There is likely to be an underpayment.
- If 2017/18 income is greater than 2016/17 income by £2,500 or less, the final award, like the initial award, is based on 2016/17 income and there is likely to be no change in the finalised award. Thus an increase in income of £2,500 or less is disregarded (hence the £2,500 is commonly known as 'the disregard'. Note, this ‘disregard’ figure changed from £5,000 to £2,500 from 6 April 2016 affecting claims for 2016/17 onwards.)
- If 2017/18 income is greater than 2016/17 income by more than £2,500 the final award is based on 2017/18 income less £2,500 and there is likely to be an overpayment. (Note, this ‘disregard’ figure changed from £5,000to £2,500 from 6 April 2016 affecting claims for 2016/17 onwards).
So an initial tax credits award is made in the year of payment, then revised at the end of the year to produce in many cases an underpayment or overpayment.
It should be noted that in 2006/2007 and earlier years, the disregard for rises in income was only £2,500 instead of £25,000. See our ‘understanding the disregards’ section for a fuller analysis of the consequences of this change from £2,500 to £25,000. From 6 April 2011 the disregard decreased to £10,000, then further decreased to £5,000 from 6 April 2013, and was set at £2,500 from 6 April 2016.
The decrease from £10,000 to £5,000 did not impact on the renewals cycle which finalised 2012/13 claims, but it did have an impact when HMRC calculated initial claims for 2013/14 and the £5,000 disregard will apply when HMRC finalised claims from 2013/14 and later.
Similarly, the decrease from £5,000 to £2,500 did not impact on the renewals cycle which finalises 2015/16 claims but it does impact claims from 2016/17 onwards.
Claimants will either receive -
- A TC603R auto-renewal form; or
- A TC603RR plus TC603D (reply required)
Previously if the claimant was in receipt of the full CTC family element only, or if they had a nil award because their income was too high to receive any payments, HMRC sent them a TC603R only. If their personal circumstances had not changed and their income was within a prescribed range so that their award would remain the same, nothing further needed to be done. HMRC would automatically finalise the claim for the year just ended and set up a new claim for the current year. These are what HMRC describe as auto-renewal cases.
Due to changes to the system, particularly the removal of the second income threshold, the number of people getting an auto-renewal fell. However, since 2013/14 many more people are being moved from the reply required group to the auto-renewal group as a result of HMRC having access to Real Time Information data from employers and occupational pension providers.
The following people should receive auto-renewal notices for 2017/18 renewals cycle (which finalises the 2017/18 award and sets the award for 2018/19):
- People whose awards are exactly equal to the full family element of CTC
- People who are nil awards (entitlement but not receiving payments due to income)
- People who received income support, income-based jobseeker’s allowance, income related employment and support allowance or pension credit for the whole 2017/18 tax year.
- People who, according to HMRC data, only have employment or occupational pension income and do not fall into one of the RTI exception groups.
All other claimants should be reply-required cases.
Even though some auto-renewal forms will show income figures provided by an employer or occupational pension provider, it is important that claimants still check to see whether they have other income or can make any deductions from the figure provided by their employer as income for tax credits purposes is not the same as income for tax purposes. See our RTI and tax credits section for more detailed information on what should be checked.
In December 2010, in an effort to reduce costs, HMRC introduced legislation which enables them not to automatically renew people on nil awards (or who will be on nil awards from the following 6 April) unless the claimant tells HMRC that they wish to renew their claim.
At the start of the 2011-2012 tax year, HMRC sent letters (TC1015) to anyone on a nil award at the time.
These letters were a ‘relevant notification’ that HMRC would no longer automatically renew their claim unless, within 30 days, the claimant makes a ‘relevant request’. If the claimant did not make a relevant request (ie write to or phone HMRC to say they wished to renew their claims for 2011/2012), their claim lapsed at the end of the 2010/2011 tax year.
HMRC considered the exercise a success and decided to run a similar exercise for people who were Nil award in 2011/2012 or who HMRC thought would be a Nil award from April 2012 due to the various budget changes. HMRC once again sent letters to claimants in February 2012 stating that if they did not contact HMRC by 31 March 2012, their claim for 2012-2013 would not be renewed.
There were two groups of people who have lost out by not renewing:
- If their circumstances change for the worse, or their income falls, during the following tax year, they will have to make a new claim which in most cases they can backdate by only 31 days, whereas if they had made a relevant request and renewed their claim they may have been able to secure an increased award for the entire tax year (the ‘protective claim’ principle);
- A disabled claimant whose entitlement to the disability element of working tax credit rests on Case G in the WTC regulations (entitlement to the disability element for at least one day in the preceding 56 days) will no longer be so entitled if they allow their claim to lapse and do not make a new claim within 56 days.
Failure to respond to the letter by 31 March 2012 meant that HMRC, under the legislation, did not (and cannot after the 30 day period has expired) renew the claim automatically and a fresh claim would be needed to be submitted in the future. We understand that HMRC allowed some claimants slightly longer than 30 days to respond depending on when their letter was sent.
The other issue with the letter that HMRC sent out in March 2012 was the income limits stated in the letter were misleading. The letter stated that the income limit for CTC was £26,000 for 2012-2013, however this only applied if the claimant was part of a couple with one child. The limit for people with more than one child, qualification for any of the disability elements or who claimed help with childcare costs was significantly higher.
Concerns were raised by various organisations, including the Low Incomes Tax Reform Group, that claimants would allow their claim to lapse based on incorrect information and that they would not ask HMRC to renew their claim even though they may have known their circumstances would change during 2012-2013 (e.g due to the birth of a second child) or they thought it might change. This is because they believed their income to be over the £26,000 limit. More information can be found on our blog.
HMRC did not run this exercise for the 2013/14, 2014/15 or 2015/16 tax years but a small scale exercise was run in early 2018. See more information below.
If the claimant is not an auto-renewal case, they must reply to the TC603RR and complete and return the TC603D declaration form with details of their income for the 'current year' (the tax year just ended). This can be done by any of the following (see our contacting HMRC section for more details):
- Renewing online (see the next section for more information)
- Using the HMRC App (free app)
- Posting the form back to the Tax Credit Office
- Phoning the helpline and speaking to an adviser
- Phoning the helpline and using the ITA automated system.
Since April 2014, HMRC have had access to real time information income data from employers and occupational pension providers. They will replay this information on the TC603RR form. It is important that claimants still check to see whether they have other income or can make any deductions from the figure provided by their employer as income for tax credits purposes is not the same as income for tax purposes. See our RTI and tax credits section for more detailed information on what should be checked.
If they have made more than one claim during the current year, eg because they started the year as a single claimant then became a joint claimant with a new partner, they must complete a set of forms for each claim, even if they each show the same information.
Prior to 6 April 2010, if a couple separated during the renewals period, and one member of the couple did not complete their forms an overpayment would occur of payments between 6 April and the date they separated. This was the case even if one partner completed their renewal forms.
But legislation, effective from 6 April 2010, allows one member of a couple to finalise the previous year’s claim and renew the claim for the period following 6 April – separation. If only one member responds, the award will be based on the information provided which may not be accurate. HMRC have advised that, where possible, it is still recommended that both members send back their forms, although failure to do so will no longer result in an overpayment providing one partner has done so.
It is vital to complete and return renewal papers when required to do so. Dissatisfaction with the system has led some people to deliberately refrain from renewing, with the result that payments made to them from the start of the new tax year are treated as overpayments. It is important that the claimant checks the personal circumstances listed and inform HMRC if any of them have changed.
In April 2014, HMRC introduced the facility to renew tax credit claims online via the GOV.UK website. This online system was initially limited to those who received an annual declaration (reply-required cases) and had no changes to report. HMRC extended the service in July 2014 to also include renewals from claimants who had changes or corrections to report.
For the 2017/2018 renewals exercise, claimants will once again have the option of renewing online. To do this claimants must go via the GOV.UK website, and either use the tax credit section in their personal tax account or go directly to: https://www.gov.uk/manage-your-tax-credits
Claimants will need to have a Government Gateway ID to use the service. Anyone who does not have a gateway ID can get one as part of the process. The number will appear immediately and claimants should keep a note of this number somewhere safe. To use the system they will also need:
- Their renewals pack (claimants no-longer have to quote the barcode number from their renewal pack when renewing)
- Their National Insurance number
- A mobile or landline phone (a security code will be sent to your phone which you need to use as you ‘log-in’ to the on-line service)
Claimants will need to answer some additional security questions and will be given some options to help confirm their identity. For example they may be asked about information on their P60, tax credit payments, bank accounts and so on.
During the on-line renewal process, HMRC’s live webchat facility will be available on some screens to help and there is additional help ‘pop-up’ information available. There is a save and return function so that claimants no longer have to complete their on-line renewal in one go. The save and return function lasts for 28 days but the on-line renewal service will ‘time-out’ after 30 minutes of inactivity and no information will be saved automatically unless the claimant saves or fully completes their renewal. Claimants should see a summary screen at the end of the process and will receive an email from HMRC within 24 hours of submitting their renewal to confirm that their information and declaration has been received. Claimants cannot reply to this confirmation email and the email address cannot accept incoming emails.
During July, HMRC will contact claimants who have been sent reply-required renewal packs but have not yet completed their renewal to remind them to complete their renewal. These reminders will be in the form of SMS text messages but will not include any personal information about the tax credit claim.
Once claimants have completed their renewal declaration, they can check progress of their renewal using the ‘Manage your tax credits' HMRC App.
Claimants can renew using the HMRC App, which is free to download. See our contacting HMRC page for more information.
So long as renewal papers are returned by the deadlines shown below, claims are treated as made for the new tax year and are backdated to 6 April.
While the renewal process is going on, HMRC will continue pay on the basis of the last known income and circumstances for the tax year just ended. These run-on payments are known technically as provisional payments.
Previously provisional payments for the new award period, (ie 2018/19) reflected the income and circumstances last reported in the previous tax year year (2017/18). This will still be the case for some claimants. Others may see their payments change in April as HMRC use the RTI data they hold from your employer or pension provider. It is important to complete the renewal forms quickly so as to re-establish the award for 2018/19 on the basis of the latest information and to get the rates and thresholds for that year.
When the renewal process is complete, provisional payments are replaced by payments under an initial award for the new tax year. See the information in the claims starting section.
The deadline for return of renewal papers for 2017/18 is the date specified on the renewal papers (in most cases this will be 31 July 2018). This is referred to by HMRC as the ‘first specified date’.
In 2004/05 the deadline was 30 September following the end of the year; in 2005/06 it was brought forward to 31 August 2006; it was then brought forward a further month in 2006/07 to 31 July. The bringing forward of the renewal deadline was part of a series of measures intended to reduce the volume of overpayment in the system.
If the claimant cannot supply firm details of their 2017/18 income by the deadline stated on the renewal papers (in most cases 31 July 2018), for example if they are self-employed and are still waiting for their accounts to be finalised, an estimate is acceptable.
The important thing is to return an estimate by that date. If an estimate is given, it must be confirmed, or actual figures supplied, by 31 January 2019 (which is also the online filing deadline for self-assessment).
If the claimant does not renew (either by sending the papers to HMRC or renewing via the telephone or on-line) by 31 July 2018 (or the date on their renewal papers if different) then the award may be terminated.
Failure to renew means that no new claim is made for 2018/19, consequently any provisional payments received from April 2018 will become overpaid and HMRC will seek to recover them via direct recovery.
In addition any other overpayments that were being recovered from their ongoing award will switch to direct recovery when their award is terminated for non-renewal.
If HMRC terminate the award for failing to renew (and consequently stop all payments) regulations allow the claim to be restored providing the claimant renews within 30 days from the date on the notice telling them that their payments are to be stopped (technically called the Statement of Account). Note that for the renewals cycle relating to 2009/10, 2010/11, 2011/12, 2012/13 and 2013/14, HMRC extended the 30 days to 60 days due to problems that claimants had using the tax credits helpline to renew. HMRC did not allow this extension for 2016/17 and we are not aware that they plan to allow it for 2017/18.
Outside of this 30 day period, the claim can only be restored if there was 'good cause' for failing to renew, so long as the renewal papers are returned by the later deadline of 31 January 2019.
In both cases, restoration means that HMRC treat the claim as being made from 6 April 2018.
In areas where the universal credit full service is available, most people will no longer be able to claim tax credits. Under the legislation, a tax credit claimant who is in a UC full service area and who misses the 31 July deadline and the 30 day grace period, but who has good cause and contacts HMRC by 31 January 2019 will not have their tax credit claim accepted from previous 6 April as would be the case under normal tax credit rules. Instead they would need to claim UC and they would have an overpayment of any tax credits paid from 6 April which would need to be repaid to HMRC.
However, HMRC have told us that in practice, if good cause is present and it is before 31 January 2019, they will reinstate the tax credit claim back to 6 April and for the full tax year even if the claimant is in a UC full service area. This should mean there is no overpayment. However, if the person has already made a claim for UC, then we understand that the tax credits claim will be terminated the day before the UC claim starts. This concession is not within the legislation and it does not seem to be published anywhere which means it could be difficult to enforce.
If the claim cannot be restored (because there was no good cause or if good cause was present the renewal was not done before the 31st January), all provisional payments paid from 6 April 2018 will be treated as overpaid, and the claimant will have to make a fresh claim which can only be backdated a maximum of 31 days, again bearing in mind implications of UC full service rollout which limits the areas and circumstances where fresh tax credit claims can be accepted.
As mentioned above, it is vital to return renewal papers when required to do so. Claimants should particularly beware of using non-renewal as a tool to pull out of the tax credits system. The consequence of doing so is that their entitlement will cease as from the start of the tax year 2018/19, and therefore any payments received in that year to the date of termination will become overpaid. In addition they will no longer be able to repay any overpayment by reduction of an ongoing award, as there will be no ongoing award to reduce. Instead direct recovery will be commenced .
- Provisional payments are made at the start of 2018/19 while renewal papers are being sent out and dealt with. These are based on last known income and circumstances or RTI data sent to HMRC by the claimant’s employer or pension provider.
- When papers are returned, claimants get an initial award and payments are brought up to date.
- Papers must be returned by 31 July 2018 (or the date as specified by HMRC on the renewals form if different) with either a statement of actual income for 2017/18 or an estimate.
- If an estimate is given, this must be confirmed - or actual figures returned - by 31 January 2019.
As noted above, dissatisfaction with the system has led some claimants to refrain from completing their renewal papers. This has also happened where people have had a change in circumstances and thought they were no longer entitled to tax credits. The consequence of not returning the forms is set out above, and generally means that all payments between April and the date HMRC terminate the claim (for failure to complete the renewals process) become overpaid. Additionally, in areas where the UC full service is available, most people cannot make a fresh claim for tax credits (there are some exceptions) because they have been replaced by UC. See our tax credits and UC section for more information.
In April 2010, HMRC introduced rules to allow claimants to withdraw from the system by only finalising their previous year claim and not renewing their claim for the current tax year. In effect this means that you must let HMRC know before 6 April that you wish to withdraw your claim for the next year, otherwise you may be overpaid. After the renewals process has been completed, you will not be able to withdraw until the next tax year. During the renewals process, withdrawal may mean you have to pay back anything received from 6 April.
NB - please not however that the above link has been archived by HMRC and has no therefore been updated since May 2014.
HMRC ran a new exercise during January and February 2018 for people who had long term nil tax credit awards. They wrote to selected claimaints in this category to advise them that HMRC would not renew their tax credit claim for 2018/19 unless the claimant contacted HMRC by 31 March 2018 to say they wanted their claim to be renewed. This is in preparation for the migration to UC of tax credit claimants.
In addition to the claw back of all provisional payments made to date, there may be financial penalties for not responding to a renewal notice, or for giving the wrong information in response to it. More information about penalties can be found in our 'penalties and interest' section.
Universal Credit, when fully implemented, will replace working tax credit and child tax credit. Claimants will be transitioned from tax credits to UC over the next few years. The finalisation process for claimants who are moving to UC is different to the process for people remaining in tax credits.
In previous years and while numbers were very low, HMRC paused issuing In-year finalisation paperwork for claimants who had moved to UC during the tax year. From April 2017, there is no pause and so in-year finalisation and standard renewal exercises both run at the same time. In cases where a tax credit claimant has both in-year finalisation and standard renewal paperwork and declarations to complete, they can both be done at the same time, although claimants cannot complete their in-year finalisation paperwork on-line. HMRC expect most people who receive in-year finalisation paperwork during the renewal period to have their in-year finalisation auto-finalised to reduce confusion. See the information in the Stopping tax credits section.
Last reviewed/updated 16 April 2018